Difference between revisions of "Fixes / Work Arounds for Known Bugs"

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|-
 
|-
 
|'''WARNING''':-
 
|'''WARNING''':-
This procedure could invalidate your warranty,
+
This procedure requires disassembly of your Humax and could invalidate your warranty,
  
The Authors of this WiKi will not take any responsibility for any action you take having read this article  
+
The Authors of the WiKi will not take any responsibility for any action you take having read this article  
  
 
|-
 
|-
Line 35: Line 35:
  
  
It is possible to remove the orange filter that covers the blue/green display, This involves removing the warranty seal on the bottom of your Humax and opening the case, A hair dryer will liquefy the glue on the warranty label ready to re attach when cold.
+
Steps for removal of the orange filter :-
 +
#Ensure the unit is un-plugged from the mains electricity supply
 +
#Use a hair dryer to remove warranty seal without breaking it
 +
#Remove 3 top cover screws on rear of unit
 +
#Slide top cover towards rear and then lift
 +
#Remove 2 screws from front panel clips, releasing front panel
 +
#Remove chassis Earth Screw (not present on HDR-Fox T2/GB/RE)
 +
#Remove 4 way and 12 way chassis connectors (Squeeze connectors before pulling)
 +
#Lift 3 Front panel clips and remove front panel
 +
#Remove the USB PCB from the Display PCB (2 Screws)
 +
#Remove 5 Display PCB screws
 +
#Unclip the Display PCB from plastic housing (7 clips)
 +
#Peel orange filter from Display
 +
#Clean Display with methylated spirit or similar
 +
#Re-assemble in reverse order
  
  
 +
==Download Not Working==
 +
[[File:regedit.jpg|350px|thumb|right]]
 +
'''Problem'''
 +
 +
When selecting 'Download' in the Web-If the file is played on your P.C. but not stored in a file, this is due to the *.TS file being associated with a media player, so the file is streamed instead of stored, If the association is removed then the file will be downloaded rather than played
 +
 +
'''Fix'''
  
==Live Playback Not Working==
+
In some cases it may be possible to instruct the media played not to automatically 'play' a certain type of file and this should be tried first, however it is quite common to be able to change an association (to another media player) but possible to remove the association all together. It is possible to remove the association using Start >> Run >> regedit. '''BUT''' you must be careful as regedit is very powerful and can stop Windows working completely. Navigate to ComDlg3 >> OpenSaveMRU >> TS (path shown at the bottom) and delete the entry where 'value not set' is shown
 +
 
 +
 
 +
==Time Shift Buffer Not Working==
  
 
'''Symptom'''
 
'''Symptom'''
  
When watching live TV, 9 Remote buttons stop working, They are, Play, Pause, Stop,  
+
While watching live TV, 9 'transport buttons' on the remote control stop working, they are:- Play, Pause, Stop,  
Re-Wind Fast Forward, Jump Back, Jump Forward Navigate Left and Navigate Right this effectively removes the live buffer from the Humax.
+
Re-Wind, Fast Forward, Jump Back, Jump Forward, Navigate Left and Navigate Right this effectively disables the Time Shift buffer on the Humax.
  
This bug is caused by the user inadvertently entering the current channel again from the remote, So while watching channel 1 with a fully working remote press ‘1’, There will be a ---1 display on the TV for a couple of seconds and then all appears to be as it was, However try using one of the 9 buttons in the list above ! ! !
+
This bug is caused by the user inadvertently entering the current channel again from the remote, So while watching channel 1 with a fully working remote press ‘1’, There will be a ---1 display on the TV for a couple of seconds and then all appears to be as it was, However all 9 functions listed above are now disabled
  
 
'''Work Around'''
 
'''Work Around'''
  
The only work around for this is to select another TV channel which will of course delete the current live buffer, So not a very satisfactory work around
+
The only work around for this is to select another TV channel which will of course delete the current Time Shift buffer, So this is not a very satisfactory work around
  
  
Line 58: Line 82:
 
'''Problem'''
 
'''Problem'''
  
If you have more than one HUMAX product in the same room (say Freeview and Freesat) you may find that their remotes control the wrong receiver, It is possible to synchronize a remote / receiver using an alternative set of remote codes  
+
If you have more than one HUMAX product in the same room (say Freeview and Freesat) you may find that their remotes control the wrong receiver, This procedure will synchronize a remote / receiver using an alternative set of remote codes
  
 
'''Solution'''
 
'''Solution'''
  
#Switch on your TV set and the Humax product that you wish to change the remote code
+
*Switch on your TV set and the Humax product that you wish to change the remote code
#Make sure that the other Humax product that you do not wish to control is in Standby or powered OFF at the mains
+
*Make sure that the other Humax product that you do not wish to control is in Standby or powered OFF at the mains
#Point the remote control towards the target receiver.
+
*Point the remote control towards the target receiver.
#Press and hold the 0 and OK buttons simultaneously for 5 seconds until the PVR button on the remote stays red.
+
*Press and release the PVR button
#This message will appear on the TV screen:
+
*Press and hold the 0.K. button (PVR LED on)
 +
*Press and hold the 0 button (PVR LED off for 5 seconds then back on)
 +
*Release both O.K.and 0 buttons (PVR LED remains on)
 +
[[File:Remote-modes.png|350px|right]]
 +
[[File:Mode-change.png|350px|right]]
 +
*A Mode Select message will appear on the TV screen:
 +
*Press a NUMERIC button (from 1 to 6) to select a different mode.
 +
*A message confirming the change of Mode will appear on screen
 +
*The PVR LED will flash 3 times acknowledging the Mode has changed
  
"You can change the remote control mode. Press a Numeric Key (<1> ~ <6>) to select the mode Current mode: Mode 1."
 
 
#Press a NUMERIC button (from 1 to 6) to select a different mode.
 
#A message confirming the change of Mode will appear on screen e.g.
 
 
Remote control mode has been changed to mode X.
 
  
 
Notes:
 
Notes:
  
 
#As default the mode on all products will be set to "1"
 
#As default the mode on all products will be set to "1"
#If the receiver does not operate, retry from '3' above after 10 seconds
+
#The above procedure can also be used when the Remote Control and your Humax box are out of synchronisation
 +
#If the 'Mode' is changed from 1 remember to also change the Web-If remote settings (If installed)
 +
#If the TV Select Mode menu is not displayed remove remote batteries, press any button, re-install batteries and try again
 
# Known to work with :- HDR-FOX-T2, HD-FOX-T2, FOXSAT-HDR, FOXSAT-HD and HDCI-5000
 
# Known to work with :- HDR-FOX-T2, HD-FOX-T2, FOXSAT-HDR, FOXSAT-HD and HDCI-5000
 
  
  
Line 87: Line 114:
 
'''Background'''
 
'''Background'''
  
It has been confirmed by several users that both the HDR-Fox T2 and HD-Fox T2 will not accept a DNLA streamed file of more than 4G Bytes, The Humax boxes appears to be capable of ‘outputting’ file streams larger than 4G Bytes (in Server mode), But will cut short any received file stream (in client mode) that is bigger than 4G Bytes
+
It has been confirmed by several users that both the HDR-Fox T2 and HD-Fox T2 will not accept a DLNA streamed file of more than 4G Bytes, The Humax boxes appears to be capable of ‘outputting’ file streams larger than 4G Bytes (in Server mode), But will cut short any received file stream (in client mode) that is bigger than 4G Bytes
  
 
'''FIX / Workaround'''
 
'''FIX / Workaround'''
Line 96: Line 123:
  
 
==Remote Not Working==
 
==Remote Not Working==
[[File:pvr.png|200px|right]]
 
'''Symptom'''
 
  
There are lots of reason your remote may not be working, This article covers one very common ‘User Error’, Caused by the user inadvertently pressing one of the TV, DVD or Audio Buttons and de-selecting the PVR function
+
 
 +
There are lots of reason your remote may not be working, This article covers some common causes.
 +
 
 +
'''Symptom 1'''
 +
 
 +
One or more buttons become unresponsive
 +
 
 +
'''FIX'''
 +
 
 +
You may need to clean the rear of the buttons, Instructions for opening the case are [[Remote_Disassembled | '''HERE''']]
 +
 
 +
 
 +
'''Symptom 2'''
 +
 
 +
Infra Red interference - The remote becomes erratic / sluggish in operation or the Humax may appear to be being 'controlled' by the remote when no buttons are pressed, this is usually due the Infra Red signals being blocked or added to by one of the following :-
 +
 
 +
* Energy Saving compact fluorescent light Bulbs (Not L.E.D.s as far as I know)
 +
* Other remote controls units in the area
 +
* QI wireless chargers (See Note below)
 +
 
 +
NOTE This has been reported by user : iFlid, It is not clear if these units produce Infra-Red interference, although it's very probable they produce some Radio interference
  
 
'''FIX'''
 
'''FIX'''
  
[[File:See-IR.jpg|200px|right]]
+
Temporarily remove (or turn off) any possible cause of interference listed in the list above and re-test the remote
  
Humax have added on-screen indication of which 'mode' the Remote Control is in to firmware version 1.02.28, this only works on remotes that are labelled 'MDB 1.3' inside the battery compartment. While pressing any 'non white' button on the remote note which white button lights up red, If you are expecting to control the PVR you should expect the PVR LED to light, If it doesn't press PVR and this mode will be retained until another ‘white’ button is pressed
 
  
'''CHECK'''
+
'''Symptom 3'''
 +
[[File:pvr.png|200px|right]]
 +
[[File:See-IR.gif|right]]
 +
 
 +
Incorrect mode - The HDR/HD Fox T2 remote can control three extra devices as well as the Humax it was supplied with, a common ‘User Error’ is caused by the user inadvertently pressing one of the TV, DVD or Audio Buttons and de-selecting the PVR function
  
You can check if your remote is working by viewing the IR emitter on a Digital camera display screen, as they can ‘See’ the invisible Infra-Red light
+
'''FIX'''
  
If The buttons have become unresponsive, You may need to clean the rear of the buttons, Instructions for opening the case are [[Remote_Disassembled | '''HERE''']]
+
Humax have added on-screen indication of which 'mode' the Remote Control is in to firmware version 1.02.28, this only works on remotes that are labelled 'MDB 1.3' inside the battery compartment (Not ADB 1.0). While pressing any 'non white' button on the remote note which white button lights up red, If you are expecting to control the PVR you should expect the PVR LED to light, If it doesn't press PVR and this mode will be retained until another ‘white’ button is pressed
  
 +
'''Check'''
 +
 +
You can check if your remote is working by viewing the IR emitter on a Digital camera display screen, as they can ‘See’ the invisible Infra-Red light
  
  
Line 132: Line 183:
 
#The Humax does not update the EPG prior to recording in Padding Mode
 
#The Humax does not update the EPG prior to recording in Padding Mode
 
#The Humax will update the EPG prior to recording in Accurate Recording mode
 
#The Humax will update the EPG prior to recording in Accurate Recording mode
#The Humax will update the EPG during a >15Min Auto On / Off or schedulled reminder
+
#The Humax will update the EPG during a >15Min Auto On / Off or scheduled reminder
 
#The Humax will update the EPG on a standby to Wake up transition
 
#The Humax will update the EPG on a standby to Wake up transition
  
This problem would effect 'Padding' users after not turning on the Humax for 7 days and would only effect Accurate Recording if nothing at all was schedulled except a fortnightly series recording.  
+
This problem would effect 'Padding' users after not turning on the Humax for 7 days and would only effect Accurate Recording if nothing at all was scheduled except a fortnightly series recording.  
  
 
'''Work Around'''
 
'''Work Around'''
  
Apply Item 6 above, This can be achieved by setting a daily Auto On / Off timer, e.g. Menu >> Settings >> Preferencies >> Time and entering a Power On timer at a quite period say 5:00am and a Power Off Timer 15 Minutes later
+
Apply Item 6 above, This can be achieved by setting a daily Auto On / Off timer, e.g. Menu >> Settings >> Preferences >> Time and entering a Power On timer at a quite period say 5:00am and a Power Off Timer 15 Minutes later
 +
 
 +
 
 +
==Humax is permanently Deleting==
 +
 
 +
'''Problem'''
 +
 
 +
The Humax displays '* Deleting' message permanently, preventing many normal functions from operating including recording etc.
 +
 
 +
'''Solution'''
 +
 
 +
'''Fix 1a'''
 +
 
 +
From the Custom Firmware [[Maintenance_Mode_Disk_Check | ''' Maintenance Mode''']] run the following command line :-
 +
 
 +
<pre>
 +
rm /mnt/hd1/filebglastop.dat
 +
</pre>
 +
 
 +
 
 +
'''Fix 1b'''
 +
 
 +
Run the [[Custom_Firmware_Package_Notes#Fix-disk | ''' Fix Disk''']] Utility built into Custom Firmware, this will automatically try to fix the *Deleting problem
 +
 
 +
 
 +
 
 +
'''Fix 2'''
 +
 
 +
A reported '*Deleting' fix that does not require Custom Firmware to be installed, is to download and install version 1.01.09 via USB flash [[Install_Modified_Firmware|'''(Details Here)''']] check to see that the '*Deleting' message is no longer being displayed and then download and install your desired (Latest) version, however it has also been reported that the '*Deleting' message can sometimes re-appear when the latest firmware is re-installed
 +
 
 +
==Edited TS files lose subtitles==
 +
 
 +
'''Problem'''
 +
 
 +
TS files from the Humax do not retain their subtitles after being trimmed using external editor programs.
 +
 
 +
'''Solution'''
 +
 
 +
Video-ReDo is one editor that is known to retain the subtitle stream. Selecting 'Save As M2TS' rather than saving it as a 'TS' file will create the 192 byte packet format video stream native to the Humax. All that remains to do is manually re-name the generated M2TS file back to a TS file before importing the file back to the Humax. This enables new hmt and nts files to be created using the sidecar utility. The result is an edited recording which can be played on the Humax complete with subtitles, and all playback functions like seek, fast forward, and rewind, enabled.

Latest revision as of 10:52, 7 February 2020

The Fixes / Work Arounds detailed here are primarily for the HUMAX HDR FOX T2 with 1.02.20 software but will in a lot of cases also work on the HUMAX HD FOX T2


Deleting a Recorded Program Fails

Symptom

After watching a recorded program it is not possible to delete the program, There is a bug in the Humax software that allows the user to navigate away from a watched recorded program while the program is still in ‘Play’ mode,

Work Around

The work around for this is to re-select the program for playing and press stop before navigating away from the program, It will then be possible to delete the ‘Stopped’ program


Display Too Dim

Humax-display.png

Background

If you find the orange display on your Humax too dim it can be changed to a brighter Blue / Green Display

Fix

WARNING:-

This procedure requires disassembly of your Humax and could invalidate your warranty,

The Authors of the WiKi will not take any responsibility for any action you take having read this article


Steps for removal of the orange filter :-

  1. Ensure the unit is un-plugged from the mains electricity supply
  2. Use a hair dryer to remove warranty seal without breaking it
  3. Remove 3 top cover screws on rear of unit
  4. Slide top cover towards rear and then lift
  5. Remove 2 screws from front panel clips, releasing front panel
  6. Remove chassis Earth Screw (not present on HDR-Fox T2/GB/RE)
  7. Remove 4 way and 12 way chassis connectors (Squeeze connectors before pulling)
  8. Lift 3 Front panel clips and remove front panel
  9. Remove the USB PCB from the Display PCB (2 Screws)
  10. Remove 5 Display PCB screws
  11. Unclip the Display PCB from plastic housing (7 clips)
  12. Peel orange filter from Display
  13. Clean Display with methylated spirit or similar
  14. Re-assemble in reverse order


Download Not Working

Regedit.jpg

Problem

When selecting 'Download' in the Web-If the file is played on your P.C. but not stored in a file, this is due to the *.TS file being associated with a media player, so the file is streamed instead of stored, If the association is removed then the file will be downloaded rather than played

Fix

In some cases it may be possible to instruct the media played not to automatically 'play' a certain type of file and this should be tried first, however it is quite common to be able to change an association (to another media player) but possible to remove the association all together. It is possible to remove the association using Start >> Run >> regedit. BUT you must be careful as regedit is very powerful and can stop Windows working completely. Navigate to ComDlg3 >> OpenSaveMRU >> TS (path shown at the bottom) and delete the entry where 'value not set' is shown


Time Shift Buffer Not Working

Symptom

While watching live TV, 9 'transport buttons' on the remote control stop working, they are:- Play, Pause, Stop, Re-Wind, Fast Forward, Jump Back, Jump Forward, Navigate Left and Navigate Right this effectively disables the Time Shift buffer on the Humax.

This bug is caused by the user inadvertently entering the current channel again from the remote, So while watching channel 1 with a fully working remote press ‘1’, There will be a ---1 display on the TV for a couple of seconds and then all appears to be as it was, However all 9 functions listed above are now disabled

Work Around

The only work around for this is to select another TV channel which will of course delete the current Time Shift buffer, So this is not a very satisfactory work around


Multiple Humax Remotes

Problem

If you have more than one HUMAX product in the same room (say Freeview and Freesat) you may find that their remotes control the wrong receiver, This procedure will synchronize a remote / receiver using an alternative set of remote codes

Solution

  • Switch on your TV set and the Humax product that you wish to change the remote code
  • Make sure that the other Humax product that you do not wish to control is in Standby or powered OFF at the mains
  • Point the remote control towards the target receiver.
  • Press and release the PVR button
  • Press and hold the 0.K. button (PVR LED on)
  • Press and hold the 0 button (PVR LED off for 5 seconds then back on)
  • Release both O.K.and 0 buttons (PVR LED remains on)
Remote-modes.png
Mode-change.png
  • A Mode Select message will appear on the TV screen:
  • Press a NUMERIC button (from 1 to 6) to select a different mode.
  • A message confirming the change of Mode will appear on screen
  • The PVR LED will flash 3 times acknowledging the Mode has changed


Notes:

  1. As default the mode on all products will be set to "1"
  2. The above procedure can also be used when the Remote Control and your Humax box are out of synchronisation
  3. If the 'Mode' is changed from 1 remember to also change the Web-If remote settings (If installed)
  4. If the TV Select Mode menu is not displayed remove remote batteries, press any button, re-install batteries and try again
  5. Known to work with :- HDR-FOX-T2, HD-FOX-T2, FOXSAT-HDR, FOXSAT-HD and HDCI-5000


Network Streaming 4Gig Limit

Background

It has been confirmed by several users that both the HDR-Fox T2 and HD-Fox T2 will not accept a DLNA streamed file of more than 4G Bytes, The Humax boxes appears to be capable of ‘outputting’ file streams larger than 4G Bytes (in Server mode), But will cut short any received file stream (in client mode) that is bigger than 4G Bytes

FIX / Workaround

Humax have released firmware version (1.02.28) which resolves this problem. Another possible Workaround for this problem is to split the video file into smaller segments, This is possible using a Custom Firmware Utility HERE


Remote Not Working

There are lots of reason your remote may not be working, This article covers some common causes.

Symptom 1

One or more buttons become unresponsive

FIX

You may need to clean the rear of the buttons, Instructions for opening the case are HERE


Symptom 2

Infra Red interference - The remote becomes erratic / sluggish in operation or the Humax may appear to be being 'controlled' by the remote when no buttons are pressed, this is usually due the Infra Red signals being blocked or added to by one of the following :-

  • Energy Saving compact fluorescent light Bulbs (Not L.E.D.s as far as I know)
  • Other remote controls units in the area
  • QI wireless chargers (See Note below)

NOTE This has been reported by user : iFlid, It is not clear if these units produce Infra-Red interference, although it's very probable they produce some Radio interference

FIX

Temporarily remove (or turn off) any possible cause of interference listed in the list above and re-test the remote


Symptom 3

Pvr.png
See-IR.gif

Incorrect mode - The HDR/HD Fox T2 remote can control three extra devices as well as the Humax it was supplied with, a common ‘User Error’ is caused by the user inadvertently pressing one of the TV, DVD or Audio Buttons and de-selecting the PVR function

FIX

Humax have added on-screen indication of which 'mode' the Remote Control is in to firmware version 1.02.28, this only works on remotes that are labelled 'MDB 1.3' inside the battery compartment (Not ADB 1.0). While pressing any 'non white' button on the remote note which white button lights up red, If you are expecting to control the PVR you should expect the PVR LED to light, If it doesn't press PVR and this mode will be retained until another ‘white’ button is pressed

Check

You can check if your remote is working by viewing the IR emitter on a Digital camera display screen, as they can ‘See’ the invisible Infra-Red light



Series Recording Fails

Background

It has been quite widely reported that under certain circumstances series recordings have failed when the Humax has been left un-attended for extended periods, This is due to the unit not periodically updating the EPG, The problem has been noticed more often for Padding Users due to ‘Rules 4 & 5’

Sleep Wake.jpg

Here are a set of rules that apply to EPG update :-

  1. The Humax does not update the EPG when it wakes at 4:30am to look for OTAs
  2. The Humax does not update the EPG in Standby
  3. The Humax does not update the EPG while it is recording
  4. The Humax does not update the EPG prior to recording in Padding Mode
  5. The Humax will update the EPG prior to recording in Accurate Recording mode
  6. The Humax will update the EPG during a >15Min Auto On / Off or scheduled reminder
  7. The Humax will update the EPG on a standby to Wake up transition

This problem would effect 'Padding' users after not turning on the Humax for 7 days and would only effect Accurate Recording if nothing at all was scheduled except a fortnightly series recording.

Work Around

Apply Item 6 above, This can be achieved by setting a daily Auto On / Off timer, e.g. Menu >> Settings >> Preferences >> Time and entering a Power On timer at a quite period say 5:00am and a Power Off Timer 15 Minutes later


Humax is permanently Deleting

Problem

The Humax displays '* Deleting' message permanently, preventing many normal functions from operating including recording etc.

Solution

Fix 1a

From the Custom Firmware Maintenance Mode run the following command line :-

rm /mnt/hd1/filebglastop.dat


Fix 1b

Run the Fix Disk Utility built into Custom Firmware, this will automatically try to fix the *Deleting problem


Fix 2

A reported '*Deleting' fix that does not require Custom Firmware to be installed, is to download and install version 1.01.09 via USB flash (Details Here) check to see that the '*Deleting' message is no longer being displayed and then download and install your desired (Latest) version, however it has also been reported that the '*Deleting' message can sometimes re-appear when the latest firmware is re-installed

Edited TS files lose subtitles

Problem

TS files from the Humax do not retain their subtitles after being trimmed using external editor programs.

Solution

Video-ReDo is one editor that is known to retain the subtitle stream. Selecting 'Save As M2TS' rather than saving it as a 'TS' file will create the 192 byte packet format video stream native to the Humax. All that remains to do is manually re-name the generated M2TS file back to a TS file before importing the file back to the Humax. This enables new hmt and nts files to be created using the sidecar utility. The result is an edited recording which can be played on the Humax complete with subtitles, and all playback functions like seek, fast forward, and rewind, enabled.