Difference between revisions of "Firmware Error Codes"

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During a software update, where an HDF file on USB stick is presented to a HUMAX unit, The progress of the update is monitored until completion, If an error is detected a code will be displayed on the front panel and the process will be halted, The same codes will be displayed for both Original and Customised firmware, As this is not a function of the Customised Firmware.
 
During a software update, where an HDF file on USB stick is presented to a HUMAX unit, The progress of the update is monitored until completion, If an error is detected a code will be displayed on the front panel and the process will be halted, The same codes will be displayed for both Original and Customised firmware, As this is not a function of the Customised Firmware.
 
[[File:blank2.jpg|50px|right]]
 
[[File:blank2.jpg|50px|right]]
[[File:error-e-hc.png|300px|right]]
+
[[File:error-e-hc.png|200px|thumb|right]]
  
 
{| border="1"
 
{| border="1"
 
|-
 
|-
! width="50"|Error Code Displayed
+
! width="60"|Error Code
 
! width="200"|Description  
 
! width="200"|Description  
! width="310"|Explanation / Fix
+
! width="280"|Explanation / Fix
|-
 
| E-HC/bC
 
| Incorrect Header Block (CRC-16)
 
| Software Damaged, Retry or Replace
 
|-
 
| E-dC
 
| Incorrect Data Block (CRC-16)
 
| Software Damaged, Retry or Replace
 
|-
 
| E-Hn/bF
 
| Invalid HDF Version
 
| Incorrect Version, See Note 1
 
|-
 
| E-Id
 
| Invalid System ID
 
| Incorrect Version, See Note 1
 
 
|-
 
|-
 
| E-AC
 
| E-AC
 
| Incorrect Application CRC-32
 
| Incorrect Application CRC-32
 
| Version Incompatibility, See Note 1
 
| Version Incompatibility, See Note 1
|-
 
| E-ut
 
| UART RX/TX Time Out
 
| Communications problem (Via Com port) See Note 2
 
 
|-
 
|-
 
| E-Ad
 
| E-Ad
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| HDF File has been incorrectly produced
 
| HDF File has been incorrectly produced
 
|-
 
|-
| E-Ft
+
| E-AS
| Flash Program Time Out
+
| Incorrect Application Size
| Flash Memory Fault, Retry or Replace STB
+
| Incorrect / Corrupted HDF
 +
|-
 +
| E-bC
 +
| Incorrect Header Block (CRC-16)
 +
| Software Damaged, Retry or Replace
 +
|-
 +
| E-dC
 +
| Incorrect Data Block (CRC-16)
 +
| Software Damaged, Retry or Replace
 +
|-
 +
| E-bF
 +
| Invalid HDF Version
 +
| Incorrect Version, See Note 1
 
|-
 
|-
| E-It/Et
+
| E-Et
 
| EEPROM Program Time Out
 
| EEPROM Program Time Out
 
| EEPROM Memory Fault, Retry or Replace STB
 
| EEPROM Memory Fault, Retry or Replace STB
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| Failed Compare After Flash Write
 
| Failed Compare After Flash Write
 
| Flash Memory Fault, Retry or Replace STB
 
| Flash Memory Fault, Retry or Replace STB
 +
|-
 +
| E-Fn
 +
| Invalid Flash Devise
 +
| Flash Memory Fault, Retry or Replace STB
 +
|-
 +
| E-Ft
 +
| Flash Program Time Out
 +
| Flash Memory Fault, Retry or Replace STB
 +
|-
 +
| E-HC
 +
| Incorrect Header Block (CRC-16)
 +
| Software Damaged, Retry or Replace
 
|-
 
|-
 
| E-HF
 
| E-HF
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| HDF File has been incorrectly produced
 
| HDF File has been incorrectly produced
 
|-
 
|-
| E-Fn
+
| E-HW
| Invalid Flash Devise
+
| Hardware Error
| Flash Memory Fault, Retry or Replace STB
+
| Retry after a Set to Factory Default
 +
|-
 +
| E-Hn
 +
| Invalid HDF Version
 +
| Incorrect Version, See Note 1
 +
|-
 +
| E-Id
 +
| Invalid System ID
 +
| Incorrect Version, See Note 1
 
|-
 
|-
| E-AS
+
| E-It
| Incorrect Application Size
+
| EEPROM Program Time Out
| Incorrect / Corrupted HDF
+
| EEPROM Memory Fault, Retry or Replace STB
 
|-
 
|-
 
| E-OS
 
| E-OS
 
| Incorrect Operating System
 
| Incorrect Operating System
 
| Retry after a Set to Factory Default  
 
| Retry after a Set to Factory Default  
 +
|-
 +
| E-ut
 +
| UART RX/TX Time Out
 +
| Communications problem See Note 2
 
|}
 
|}
  
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This may be displayed for many reasons they include :-
 
This may be displayed for many reasons they include :-
  
* Unexpected system parameters on your Humax unit due to testing of Beta software or incorrect factory settings, Expect to find:- Loader Version = a7.30 or later  System ID = 80BC.7E00   MAC address (first 6 digits) = 000378 or DCD321
+
* Unexpected system parameters on your Humax unit due to testing of Beta software or incorrect factory settings, Expect to find:- Loader Version = a7.30 for the HDR and L7.27 for the HD or later, System ID = 80BC.7E00 for the HDR and 806c.7000 for the HD, MAC address (first 6 digits) = 000378, DCD321 or 08EB74.
 
* Corrupted HDF File
 
* Corrupted HDF File
 
* Bad communication to USB device
 
* Bad communication to USB device

Latest revision as of 19:17, 11 February 2015

During a software update, where an HDF file on USB stick is presented to a HUMAX unit, The progress of the update is monitored until completion, If an error is detected a code will be displayed on the front panel and the process will be halted, The same codes will be displayed for both Original and Customised firmware, As this is not a function of the Customised Firmware.

Blank2.jpg
Error-e-hc.png
Error Code Description Explanation / Fix
E-AC Incorrect Application CRC-32 Version Incompatibility, See Note 1
E-Ad Invalid Address HDF File has been incorrectly produced
E-Ao Invalid Offset Address For Upload HDF File has been incorrectly produced
E-AS Incorrect Application Size Incorrect / Corrupted HDF
E-bC Incorrect Header Block (CRC-16) Software Damaged, Retry or Replace
E-dC Incorrect Data Block (CRC-16) Software Damaged, Retry or Replace
E-bF Invalid HDF Version Incorrect Version, See Note 1
E-Et EEPROM Program Time Out EEPROM Memory Fault, Retry or Replace STB
E-FE Failed Compare After Flash Write Flash Memory Fault, Retry or Replace STB
E-Fn Invalid Flash Devise Flash Memory Fault, Retry or Replace STB
E-Ft Flash Program Time Out Flash Memory Fault, Retry or Replace STB
E-HC Incorrect Header Block (CRC-16) Software Damaged, Retry or Replace
E-HF Invalid HDF Format HDF File has been incorrectly produced
E-HW Hardware Error Retry after a Set to Factory Default
E-Hn Invalid HDF Version Incorrect Version, See Note 1
E-Id Invalid System ID Incorrect Version, See Note 1
E-It EEPROM Program Time Out EEPROM Memory Fault, Retry or Replace STB
E-OS Incorrect Operating System Retry after a Set to Factory Default
E-ut UART RX/TX Time Out Communications problem See Note 2

NOTES

1) Incorrect Version

This may be displayed for many reasons they include :-

  • Unexpected system parameters on your Humax unit due to testing of Beta software or incorrect factory settings, Expect to find:- Loader Version = a7.30 for the HDR and L7.27 for the HD or later, System ID = 80BC.7E00 for the HDR and 806c.7000 for the HD, MAC address (first 6 digits) = 000378, DCD321 or 08EB74.
  • Corrupted HDF File
  • Bad communication to USB device

2) Communications problem

This error message appears to apply only to software downloaded from a P.C. to the Humax via an RS232 COM. port (not available on HDR FOX T2 or HD FOX T2), Details for info. only, are as follows :-

  • Ensure software is in the correct (uncompressed) format
  • Ensure you are using the correct Download Tool
  • Reduce Com. port baud rate and retry
  • power cycle the unit
  • Reset the P.C. and retry