Difference between revisions of "Firmware Error Codes"

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THIS PAGE IS UNDER CONSTRUCTION
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During a software update, where an HDF file on USB stick is presented to a HUMAX unit, The progress of the update is monitored until completion, If an error is detected a code will be displayed on the front panel and the process will be halted, The same codes will be displayed for both Original and Customised firmware, As this is not a function of the Customised Firmware.
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[[File:blank2.jpg|50px|right]]
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[[File:error-e-hc.png|200px|thumb|right]]
  
 
{| border="1"
 
{| border="1"
 
|-
 
|-
! width="100"|Error Message Displayed
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! width="60"|Error Code
 
! width="200"|Description  
 
! width="200"|Description  
! width="350"|Explanation / Fix
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! width="280"|Explanation / Fix
|-
 
| E-HC/bC
 
| Incorrect Header Block (CRC-16)
 
| Software Damaged, Retry or Replace
 
|-
 
| E-dC
 
| Incorrect Data Block (CRC-16)
 
| Software Damaged, Retry or Replace
 
|-
 
| E-Hn/bF
 
| Invalid HDF Version
 
| Incorrect Version, See Note 1
 
|-
 
| E-Id
 
| Invalid System ID
 
| Incorrect Version, See Note 1
 
 
|-
 
|-
 
| E-AC
 
| E-AC
 
| Incorrect Application CRC-32
 
| Incorrect Application CRC-32
| Version Incompatability
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| Version Incompatibility, See Note 1
|-
 
| E-ut
 
| UART RX/TX Time Out
 
| Communications problem (Via Com port) See Note 2
 
 
|-
 
|-
 
| E-Ad
 
| E-Ad
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| HDF File has been incorrectly produced
 
| HDF File has been incorrectly produced
 
|-
 
|-
| E-Ft
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| E-AS
| Flash Program Time Out
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| Incorrect Application Size
| Flash Memory Fault, Retry or Replace STB
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| Incorrect / Corrupted HDF
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|-
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| E-bC
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| Incorrect Header Block (CRC-16)
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| Software Damaged, Retry or Replace
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|-
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| E-dC
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| Incorrect Data Block (CRC-16)
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| Software Damaged, Retry or Replace
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|-
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| E-bF
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| Invalid HDF Version
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| Incorrect Version, See Note 1
 
|-
 
|-
| E-It/Et
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| E-Et
 
| EEPROM Program Time Out
 
| EEPROM Program Time Out
 
| EEPROM Memory Fault, Retry or Replace STB
 
| EEPROM Memory Fault, Retry or Replace STB
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| Failed Compare After Flash Write
 
| Failed Compare After Flash Write
 
| Flash Memory Fault, Retry or Replace STB
 
| Flash Memory Fault, Retry or Replace STB
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|-
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| E-Fn
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| Invalid Flash Devise
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| Flash Memory Fault, Retry or Replace STB
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|-
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| E-Ft
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| Flash Program Time Out
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| Flash Memory Fault, Retry or Replace STB
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|-
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| E-HC
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| Incorrect Header Block (CRC-16)
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| Software Damaged, Retry or Replace
 
|-
 
|-
 
| E-HF
 
| E-HF
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| HDF File has been incorrectly produced
 
| HDF File has been incorrectly produced
 
|-
 
|-
| E-Fn
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| E-HW
| Invalid Flash Devise
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| Hardware Error
| Flash Memory Fault, Retry or Replace STB
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| Retry after a Set to Factory Default
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|-
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| E-Hn
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| Invalid HDF Version
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| Incorrect Version, See Note 1
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|-
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| E-Id
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| Invalid System ID
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| Incorrect Version, See Note 1
 
|-
 
|-
| E-AS
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| E-It
| Incorrect Application Size
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| EEPROM Program Time Out
| Incorrect / Corrupted HDF
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| EEPROM Memory Fault, Retry or Replace STB
 
|-
 
|-
 
| E-OS
 
| E-OS
 
| Incorrect Operating System
 
| Incorrect Operating System
 
| Retry after a Set to Factory Default  
 
| Retry after a Set to Factory Default  
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|-
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| E-ut
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| UART RX/TX Time Out
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| Communications problem See Note 2
 
|}
 
|}
  
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'''1) Incorrect Version'''
 
'''1) Incorrect Version'''
  
This may be displayed for a large number of reasons they include :-
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This may be displayed for many reasons they include :-
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* Unexpected system parameters on your Humax unit due to testing of Beta software or incorrect factory settings, Expect to find:- Loader Version = a7.30 for the HDR and L7.27 for the HD or later,  System ID = 80BC.7E00 for the HDR and 806c.7000 for the HD, MAC address (first 6 digits) = 000378, DCD321 or 08EB74.
 
* Corrupted HDF File
 
* Corrupted HDF File
 
* Bad communication to USB device
 
* Bad communication to USB device
* Unexpected system perameters on your Humax unit due to testing of Beta software or incorrect factory settings
 
  
 
'''2) Communications problem'''
 
'''2) Communications problem'''
  
This error message appears to apply only to software downloaded from a P.C. to the Humax via an RS232 COM. port (not available on HDR-FOX-
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This error message appears to apply only to software downloaded from a P.C. to the Humax via an RS232 COM. port (not available on HDR FOX  
T2 or HD-FOX-T2), Details for info. only, are as follows :-
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T2 or HD FOX T2), Details for info. only, are as follows :-
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*Ensure software is in the correct (uncompressed) format
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*Ensure you are using the correct Download Tool
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*Reduce Com. port baud rate and retry
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*power cycle the unit
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*Reset the P.C. and retry

Latest revision as of 19:17, 11 February 2015

During a software update, where an HDF file on USB stick is presented to a HUMAX unit, The progress of the update is monitored until completion, If an error is detected a code will be displayed on the front panel and the process will be halted, The same codes will be displayed for both Original and Customised firmware, As this is not a function of the Customised Firmware.

Blank2.jpg
Error-e-hc.png
Error Code Description Explanation / Fix
E-AC Incorrect Application CRC-32 Version Incompatibility, See Note 1
E-Ad Invalid Address HDF File has been incorrectly produced
E-Ao Invalid Offset Address For Upload HDF File has been incorrectly produced
E-AS Incorrect Application Size Incorrect / Corrupted HDF
E-bC Incorrect Header Block (CRC-16) Software Damaged, Retry or Replace
E-dC Incorrect Data Block (CRC-16) Software Damaged, Retry or Replace
E-bF Invalid HDF Version Incorrect Version, See Note 1
E-Et EEPROM Program Time Out EEPROM Memory Fault, Retry or Replace STB
E-FE Failed Compare After Flash Write Flash Memory Fault, Retry or Replace STB
E-Fn Invalid Flash Devise Flash Memory Fault, Retry or Replace STB
E-Ft Flash Program Time Out Flash Memory Fault, Retry or Replace STB
E-HC Incorrect Header Block (CRC-16) Software Damaged, Retry or Replace
E-HF Invalid HDF Format HDF File has been incorrectly produced
E-HW Hardware Error Retry after a Set to Factory Default
E-Hn Invalid HDF Version Incorrect Version, See Note 1
E-Id Invalid System ID Incorrect Version, See Note 1
E-It EEPROM Program Time Out EEPROM Memory Fault, Retry or Replace STB
E-OS Incorrect Operating System Retry after a Set to Factory Default
E-ut UART RX/TX Time Out Communications problem See Note 2

NOTES

1) Incorrect Version

This may be displayed for many reasons they include :-

  • Unexpected system parameters on your Humax unit due to testing of Beta software or incorrect factory settings, Expect to find:- Loader Version = a7.30 for the HDR and L7.27 for the HD or later, System ID = 80BC.7E00 for the HDR and 806c.7000 for the HD, MAC address (first 6 digits) = 000378, DCD321 or 08EB74.
  • Corrupted HDF File
  • Bad communication to USB device

2) Communications problem

This error message appears to apply only to software downloaded from a P.C. to the Humax via an RS232 COM. port (not available on HDR FOX T2 or HD FOX T2), Details for info. only, are as follows :-

  • Ensure software is in the correct (uncompressed) format
  • Ensure you are using the correct Download Tool
  • Reduce Com. port baud rate and retry
  • power cycle the unit
  • Reset the P.C. and retry