Difference between revisions of "Firmware Error Codes"

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THIS PAGE IS UNDER CONSTRUCTION
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During a software update, where an HDF file on USB stick is presented to a HUMAX unit, The progress of the update is monitored until completion, If an error is detected a code will be displayed on the front panel and the process will be halted, The same codes will be displayed for both Original and Customised firmware, As this is not a function of the Customised Firmware.
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[[File:blank2.jpg|50px|right]]
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[[File:error-e-hc.png|200px|thumb|right]]
  
 
{| border="1"
 
{| border="1"
 
|-
 
|-
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! width="100"|Error Message Displayed
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! width="60"|Error Code
 
! width="200"|Description  
 
! width="200"|Description  
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! width="350"|Explanation / Fix
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! width="280"|Explanation / Fix
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|-
 
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| E-HC/bC
 
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| Incorrect Header Block (CRC-16)
 
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| Software Damaged, Retry or Replace
 
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|-
 
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| E-dC
 
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| Incorrect Data Block (CRC-16)
 
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| Software Damaged, Retry or Replace
 
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|-
 
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| E-Hn/bF
 
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| Invalid HDF Version
 
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| Incorrect Version, See Note 1
 
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|-
 
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| E-Id
 
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| Invalid System ID
 
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| Incorrect Version, See Note 1
 
 
|-
 
|-
 
| E-AC
 
| E-AC
 
| Incorrect Application CRC-32
 
| Incorrect Application CRC-32
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| Version Incompatability
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| Version Incompatibility, See Note 1
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|-
 
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| E-ut
 
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| UART RX/TX Time Out
 
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| Communications problem (Via Com port) See Note 2
 
 
|-
 
|-
 
| E-Ad
 
| E-Ad
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| HDF File has been incorrectly produced
 
| HDF File has been incorrectly produced
 
|-
 
|-
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| E-Ft
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| E-AS
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| Flash Program Time Out
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| Incorrect Application Size
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| Flash Memory Fault, Retry or Replace STB
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| Incorrect / Corrupted HDF
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|-
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| E-bC
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| Incorrect Header Block (CRC-16)
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| Software Damaged, Retry or Replace
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|-
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| E-dC
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| Incorrect Data Block (CRC-16)
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| Software Damaged, Retry or Replace
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|-
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| E-bF
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| Invalid HDF Version
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| Incorrect Version, See Note 1
 
|-
 
|-
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| E-It/Et
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| E-Et
 
| EEPROM Program Time Out
 
| EEPROM Program Time Out
 
| EEPROM Memory Fault, Retry or Replace STB
 
| EEPROM Memory Fault, Retry or Replace STB
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| Failed Compare After Flash Write
 
| Failed Compare After Flash Write
 
| Flash Memory Fault, Retry or Replace STB
 
| Flash Memory Fault, Retry or Replace STB
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|-
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| E-Fn
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| Invalid Flash Devise
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| Flash Memory Fault, Retry or Replace STB
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|-
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| E-Ft
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| Flash Program Time Out
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| Flash Memory Fault, Retry or Replace STB
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|-
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| E-HC
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| Incorrect Header Block (CRC-16)
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| Software Damaged, Retry or Replace
 
|-
 
|-
 
| E-HF
 
| E-HF
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| HDF File has been incorrectly produced
 
| HDF File has been incorrectly produced
 
|-
 
|-
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| E-Fn
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| E-HW
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| Invalid Flash Devise
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| Hardware Error
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| Flash Memory Fault, Retry or Replace STB
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| Retry after a Set to Factory Default
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|-
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| E-Hn
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| Invalid HDF Version
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| Incorrect Version, See Note 1
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|-
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| E-Id
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| Invalid System ID
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| Incorrect Version, See Note 1
 
|-
 
|-
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| E-AS
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| E-It
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| Incorrect Application Size
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| EEPROM Program Time Out
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| Incorrect / Corrupted HDF
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| EEPROM Memory Fault, Retry or Replace STB
 
|-
 
|-
 
| E-OS
 
| E-OS
 
| Incorrect Operating System
 
| Incorrect Operating System
 
| Retry after a Set to Factory Default  
 
| Retry after a Set to Factory Default  
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|-
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| E-ut
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| UART RX/TX Time Out
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| Communications problem See Note 2
 
|}
 
|}
  
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'''1) Incorrect Version'''
 
'''1) Incorrect Version'''
  
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This may be displayed for a large number of reasons they include :-
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This may be displayed for many reasons they include :-
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* Unexpected system parameters on your Humax unit due to testing of Beta software or incorrect factory settings, Expect to find:- Loader Version = a7.30 for the HDR and L7.27 for the HD or later,  System ID = 80BC.7E00 for the HDR and 806c.7000 for the HD, MAC address (first 6 digits) = 000378, DCD321 or 08EB74.
 
* Corrupted HDF File
 
* Corrupted HDF File
 
* Bad communication to USB device
 
* Bad communication to USB device
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* Unexpected system perameters on your Humax unit due to testing of Beta software or incorrect factory settings
 
  
 
'''2) Communications problem'''
 
'''2) Communications problem'''
  
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This error message appears to apply only to software downloaded from a P.C. to the Humax via an RS232 COM. port (not available on HDR-FOX-
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This error message appears to apply only to software downloaded from a P.C. to the Humax via an RS232 COM. port (not available on HDR FOX  
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T2 or HD-FOX-T2), Details for info. only, are as follows :-
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T2 or HD FOX T2), Details for info. only, are as follows :-
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*Ensure software is in the correct (uncompressed) format
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*Ensure you are using the correct Download Tool
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*Reduce Com. port baud rate and retry
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*power cycle the unit
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*Reset the P.C. and retry

Latest revision as of 19:17, 11 February 2015

During a software update, where an HDF file on USB stick is presented to a HUMAX unit, The progress of the update is monitored until completion, If an error is detected a code will be displayed on the front panel and the process will be halted, The same codes will be displayed for both Original and Customised firmware, As this is not a function of the Customised Firmware.

Blank2.jpg
Error-e-hc.png
Error Code Description Explanation / Fix
E-AC Incorrect Application CRC-32 Version Incompatibility, See Note 1
E-Ad Invalid Address HDF File has been incorrectly produced
E-Ao Invalid Offset Address For Upload HDF File has been incorrectly produced
E-AS Incorrect Application Size Incorrect / Corrupted HDF
E-bC Incorrect Header Block (CRC-16) Software Damaged, Retry or Replace
E-dC Incorrect Data Block (CRC-16) Software Damaged, Retry or Replace
E-bF Invalid HDF Version Incorrect Version, See Note 1
E-Et EEPROM Program Time Out EEPROM Memory Fault, Retry or Replace STB
E-FE Failed Compare After Flash Write Flash Memory Fault, Retry or Replace STB
E-Fn Invalid Flash Devise Flash Memory Fault, Retry or Replace STB
E-Ft Flash Program Time Out Flash Memory Fault, Retry or Replace STB
E-HC Incorrect Header Block (CRC-16) Software Damaged, Retry or Replace
E-HF Invalid HDF Format HDF File has been incorrectly produced
E-HW Hardware Error Retry after a Set to Factory Default
E-Hn Invalid HDF Version Incorrect Version, See Note 1
E-Id Invalid System ID Incorrect Version, See Note 1
E-It EEPROM Program Time Out EEPROM Memory Fault, Retry or Replace STB
E-OS Incorrect Operating System Retry after a Set to Factory Default
E-ut UART RX/TX Time Out Communications problem See Note 2

NOTES

1) Incorrect Version

This may be displayed for many reasons they include :-

  • Unexpected system parameters on your Humax unit due to testing of Beta software or incorrect factory settings, Expect to find:- Loader Version = a7.30 for the HDR and L7.27 for the HD or later, System ID = 80BC.7E00 for the HDR and 806c.7000 for the HD, MAC address (first 6 digits) = 000378, DCD321 or 08EB74.
  • Corrupted HDF File
  • Bad communication to USB device

2) Communications problem

This error message appears to apply only to software downloaded from a P.C. to the Humax via an RS232 COM. port (not available on HDR FOX T2 or HD FOX T2), Details for info. only, are as follows :-

  • Ensure software is in the correct (uncompressed) format
  • Ensure you are using the correct Download Tool
  • Reduce Com. port baud rate and retry
  • power cycle the unit
  • Reset the P.C. and retry
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